Terms & Conditions

Terms & Conditions

Effective Date: 20/02/2026
Business Name: Trevitus
Website: https://trevitus.com/
Contact Email: info@trevitus.com

1. Introduction

These Terms & Conditions govern the use of the website and services provided by [Your Business Name] (“we”, “us”, “our”).

By making a booking through our website, you agree to be legally bound by these Terms.

2. Our Role as Intermediary (Important)

[Your Business Name] operates as a booking intermediary and agent arranging chauffeur and private hire services in London and other UK locations.

We:

  • Accept reservations and payments from customers
  • Allocate bookings to licensed and authorised private hire operators
  • Act as an intermediary between the customer and the transport provider

We do not provide transportation services directly, unless explicitly stated.

The transport service is carried out by independent, licensed private hire operators.

3. Licensing & Compliance

All transport providers allocated through our platform are required to be properly licensed under UK law, including (where applicable) licensing by:

  • Transport for London

We make reasonable efforts to verify licensing status but are not responsible for regulatory compliance failures of third-party operators.

4. Booking & Payment

4.1 Booking Confirmation

A booking is confirmed only when:

  • Full or agreed payment is received, and
  • A confirmation email has been issued.

4.2 Pricing

All prices are quoted in GBP (£) and may include:

  • Vehicle hire
  • Driver time
  • Fuel
  • Standard waiting time (as specified)

Additional charges may apply for:

  • Extended waiting time
  • Additional stops
  • Route changes
  • Extra services requested

4.3 Payment Processing

Payments are processed securely via third-party payment providers. We do not store full card details.

5. Cancellations & Refunds

5.1 Customer Cancellations

Cancellation terms:

  • More than [24/48] hours before pickup: Full refund
  • Less than [24] hours before pickup: Non-refundable
  • No-show: 100% charge

Refunds, where applicable, will be processed to the original payment method.

5.2 Operator Cancellations

If an operator cancels and no alternative can be arranged, we will provide a full refund. Liability is limited to the amount paid for the booking.

6. Waiting Time Policy

Airport Pickups

  • Complimentary waiting time: [e.g., 60 minutes after landing]
  • After that, waiting time charged at [£X per 15 minutes]

Other Pickups

  • Complimentary waiting time: [e.g., 15 minutes]

Failure to contact the driver may result in booking cancellation and full charge.

7. Customer Responsibilities

Customers must:

  • Provide accurate booking details
  • Ensure passengers behave appropriately
  • Not damage vehicles
  • Comply with UK law

We reserve the right to terminate a journey without refund if passenger behaviour is unsafe, abusive, or illegal.

8. Delays & Force Majeure

We and our partner operators are not liable for delays caused by:

  • Traffic congestion
  • Road closures
  • Weather conditions
  • Accidents
  • Mechanical breakdown
  • Events outside reasonable control

Reasonable efforts will be made to minimise disruption.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We act solely as an intermediary.
  • We are not liable for acts, omissions, delays, or service failures of third-party operators.
  • Our total liability shall not exceed the total booking amount paid.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.

10. Complaints

Complaints must be submitted in writing within 48 hours of the journey to:

[Your Contact Email]

We will liaise with the relevant operator where necessary.

11. Website Use

Users must not:

  • Misuse the website
  • Attempt fraudulent bookings
  • Interfere with site security

We reserve the right to refuse service where fraud is suspected.

12. Data Protection

Personal data is handled in accordance with our Privacy Policy.

13. Amendments

We reserve the right to update these Terms at any time. The latest version will be published on our website.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.